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Case Studies_20

Case Studies

Mobility

Harding Miller

Managing 360 endpoints across Australia from a single platform

imei leveraged the Telstra Mobile Workspace platform for the Harding Miller Education Foundation (HMEF) 

 

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healthecare-logo

Improved Support for Mobile End-Users

imei Lifecycle including MDM and carrier services provided a reliable solution, while imei’s high customer satisfaction rating has resulted in happier end-users.

 

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nslhd logo-1

Better End-User Experience and Improved Visibility

Northern Sydney Local Health District (NSLHD) was looking to improve end-user support times and have better visibility across the mobile device fleet. 

 

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Hewlett_Packard_Enterprise_logo_

Providing carrier support services to end users

Demonstrating potential savings of $1 million to HPE over a two-year period, imei Service was built into Telstra’s early recontract with HPE.

 

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lendlease

Simplifying the construct of mobile plans

Leading international property and infrastructure group Lendlease was intent on empowering its talented people to work wherever and whenever.

 

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metcash-logo

Taking ownership of the mobile device fleet

Metcash joined forces with imei and leveraged imei Lifecycle for complete end-to-end management of its mobile devices.

 

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nrl logo

Standardising support for its mobile estate

The NRL rolled out imei Connect as a managed service, including end user support to optimise the speed, capacity, and cost of data connectivity, optimise mobile plans for each user, and shore-up high-speed enterprise-grade Internet.

 

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The_Star_Logo

Providing visibility of spend at an end user level

Star relies on imei Service to keep the company’s devices secure and those operating in kiosk mode in the casinos, up and running 24/7.

 

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Unified Communications

dulux-logo

Staying in Contact Across the Group

As the Dulux Group added sites and staff, imei provided expertise to overcome the challenges of maintaining reliable contact and common communications systems.

 

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HNELHD Logo_

Empowered With Choice

Hunter New England Health (HNE Health) needed to bring their communications server up-to-date – imei provided specialised design and technology expertise to improve both reliability and service, while saving operating costs to be deployed elsewhere.

 

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Netwealth_

Leveraging Existing Investment

Netwealth needed to expand the functionality of its contact centre – imei was able to design extensions and upgrade the existing system to a modern multi-channel contact centre. By avoiding the need to ‘rip and replace’ imei saved Netwealth time, resources and the need to retrain staff.

 

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Sydney Trains Logo_

Local Support and Expertise

Sydney Trains were looking for a better standard of service and support for their multi-channel communications platform. imei’s customer focus and expertise in Mitel technology provided a significantly improved level of service for staff and users.

 

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Twilight logo

Reliable Communications, Lower Costs and Better Care for Residents

Twilight Aged Care needed to improve the reliability and speed of the network between their five residences and provide better Wi-Fi coverage for their carers and residents while reducing operating costs.

 

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Victoria Racing Club_

Adding Redundancy

The Victorian Racing Club’s communication system was in need to reliability protection – imei deployed a modern system with multiple hosting servers providing built-in redundancy while running on some of VRC’s existing infrastructure to save costs.

 

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