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Case Studies_20

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Mobility

coca-cola-amatil-logo_

Creating a highly responsive support desk and orchestrating mobile device lifecycle management

Coca-Cola Amatil (CCA) engaged imei to create a highly responsive support desk from its local contact centre in Australia and carry out critical mobile device lifecycle management tasks.

 

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ericsson-logo_-1

Enabling managed budgetary control of telecom expenses

Ericsson Australia took advantage ofTelecom Expense Management from imei to gain strong control over its telecom spending.

 

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Harding Miller

Managing 360 endpoints across Australia from a single platform

imei leveraged the Telstra Mobile Workspace platform for the Harding Miller Education Foundation (HMEF) 

 

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nslhd logo-1

Better End-User Experience and Improved Visibility

Northern Sydney Local Health District (NSLHD) was looking to improve end-user support times and have better visibility across the mobile device fleet. 

 

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Hewlett_Packard_Enterprise_logo_

Providing carrier support services to end users

Demonstrating potential savings of $1 million to HPE over a two-year period, imei Service was built into Telstra’s early recontract with HPE.

 

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lendlease

Simplifying the construct of mobile plans

Leading international property and infrastructure group Lendlease was intent on empowering its talented people to work wherever and whenever.

 

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metcash-logo

Taking ownership of the mobile device fleet

Metcash joined forces with imei and leveraged imei Lifecycle for complete end-to-end management of its mobile devices.

 

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nrl logo

Standardising support for its mobile estate

The NRL rolled out imei Connect as a managed service, including end user support to optimise the speed, capacity, and cost of data connectivity, optimise mobile plans for each user, and shore-up high-speed enterprise-grade Internet.

 

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QUU-Logo_.jpg

Tapping Managed Services to Deliver a Consistent Communications Experience for Staff

Queensland Urban Utilities took advantage of imei’s managed services to maximise the value of its modern communications technology infrastructure, helping deliver a consistent communications experience for staff no matter where they were located or what device they used.

 

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The_Star_Logo

Providing visibility of spend at an end user level

Star relies on imei Service to keep the company’s devices secure and those operating in kiosk mode in the casinos, up and running 24/7.

 

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Unified Communications

EVT logo_

Upgrading to enterprise ethernet technology for a high-definition streaming future

Queensland Urban Utilities took advantage of imei’s managed services to maximise the value of its modern communications technology infrastructure, helping deliver a consistent communications experience for staff no matter where they were located or what device they used.

 

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hanrob pet hotels logo_

Upgrading technology to increase bandwidth without disrupting the business

When Hanrob Pet Hotels upgraded its Telstra MPLS data network, the company chose imei managed services to orchestrate the transition and minimise disruption to its business operations.

 

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healius_logo-darkblue_rgb_

Modernising telephony infrastructure with an all-in-one UCaaS solution

Leading healthcare company Healius switched to Telstra IP Telephony (TIPT), gaining an all-in-one cloud communications and collaboration solution, while negating the disruption caused by the phase out of ISDN copper services.

 

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HNELHD Logo_

Empowered With Choice

Hunter New England Health (HNE Health) needed to bring their communications server up-to-date – imei provided specialised design and technology expertise to improve both reliability and service, while saving operating costs to be deployed elsewhere.

 

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Mondelez_international_2012_logo_

Leveraging whole-of-business telecommunication support and expertise

Mondelēz joined forces with the team from imei to orchestrate its whole-of-business telecommunications transformation and ongoing management.

 

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Sydney Trains Logo_

Local Support and Expertise

Sydney Trains were looking for a better standard of service and support for their multi-channel communications platform. imei’s customer focus and expertise in Mitel technology provided a significantly improved level of service for staff and users.

 

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Twilight logo

Reliable Communications, Lower Costs and Better Care for Residents

Twilight Aged Care needed to improve the reliability and speed of the network between their five residences and provide better Wi-Fi coverage for their carers and residents while reducing operating costs.

 

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Victoria Racing Club_

Adding Redundancy

The Victorian Racing Club’s communication system was in need to reliability protection – imei deployed a modern system with multiple hosting servers providing built-in redundancy while running on some of VRC’s existing infrastructure to save costs.

 

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