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Providing carrier support services to end users

Demonstrating potential savings of $1 million to HPE over a two-year period, imei Service was built into Telstra’s early recontract with HPE.

 

Endpoints: 5,500+

Challenge

Amid a merger with IT services and consulting company CSC, HPE needed to reduce costs globally. Wanting to secure agreements with Telstra while the merger was underway, the global technology leader sought early recontract.

Solution

Drawing on imei’s proven experience in providing support and customer service for HPE over four years, Telstra’s proposed early recontract built in imei services. Demonstrating potential savings of $1 million to HPE over a two-year period, the proposal focused on using integrated services provided by imei to support the company’s requirements for processing requests via daily batch files from their internal Solution Source IT management system.

Outcome

By providing carrier support services to end users, imei Service performs a critical role for HPE. While the contract is managed by HPE globally, as all the end users are located in Australia, imei fills an important gap between the HPE management team and the end users in facilitating all requests related to procurement and carrier support of their mobiles. 

About HPE

Formed in 2015 following the division of Hewlett Packard Company, Hewlett Packard Enterprise (HPE) is a global enterprise technology leader. Delivering high-quality, high-value products, consulting and support services in a single package, the company’s technology and services help customers around the world make IT more efficient, more productive and more secure.

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