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imei Lifecycle
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imei Mobile Device Management

Complete end-to-end mobile device management, including provisioning, staging, helpdesk, support, management and decommissioning to keep your people connected.

How can you reduce the cost and headache of managing your mobile device fleet?

Mobile Device Management of a few mobile device endpoints is relatively easy, managing hundreds of mobile devices can be complex, time-consuming, costly and inefficient. imei's experience in mobile device management for large mobile endpoint fleets – phones, tablets and other mobile devices – takes the complexity away and frees up time and resources to work on other business priorities.  Our Mobile Management Solutions provide end-to-end visibility and control over your mobile ecosystem, helping streamline operations and boost workforce productivity.

Over the years, we've developed proprietary mobile device management systems, processes, and training programs to help IT departments and end-users and IT departments manage mobile device fleet costs along with information security.

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LM_Device_Allocation

Device Allocation

  • New device allocation
  • Device activation
  • Asset registration
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LM_Network_Connectivity

Network Connectivity

  • SIM allocation & registration
  • Endpoint carrier activation
  • Network access and connectivity support
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LM_Staging

Staging

  • End user profile creation
  • Device enrolment & policy deployment
  • Device configuration, imaging, application & content deployment
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LM_Nationwide_Distribution

Nationwide Distribution

  • Next day delivery
  • Marine transit insurance
  • Track & trace with POD
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LM_Client Success

Client Success

  • Onshore Customer Services with +80 NPS
  • Service Delivery Management
  • Administrator, End-User and VIP Support
LM_Repairs
LM_Repairs

Repairs

  • Warranty and non-warranty repairs
  • Loan device service
  • Hot-swap device service
LM_Security & Compliance
LM_Security & Compliance

Security & Compliance

  • Corporate access management – MDM/EMM
  • Device compliance management
  • Manage and execute agreed threat response actions
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LM_Decomissioning_And_Disposal

Decommissioning & Disposal

  • Carrier Service cancellation
  • Asset records updated
  • Secure and green disposal or buy-back
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LM_End_User_Services

End-User Services

  • Welcome kits
  • Onsite services
  • Training
Download the imei brochure here

Service Offering

mobile managed service tiers

Add On Modules

Customise your mobile device management plans to suit your business requirements.

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End-User Support

Decentralise the direct support of imei from your dedicated admin for all staff to gain access to imei support services directly.

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Mobile Device Management

End-to-end management of the MDM platforms.

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Mobile Threat Management 

Security and information policy compliance, remediation and support of devices against cyberattacks.

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Priority Service

Premium servicing of calls and cases and 24x7 Lost & Stolen support.

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Extended Hours Support (24*7)

imei can be available for your support requests 24hours a day, 7 days a week, 365 days a year.

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Telecoms Expense Manager

Insights, management and control over communications to drive productivity and reduce costs.

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Service Delivery Manager

Dedicated resource to proactively manage all aspects of service delivery.

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Hot Swap

Reduce downtime for your staff with a new device provided when theirs is in for repair.

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Buffer Stock

Reduce waiting time by having spare devices held by imei so they are ready to ship on request.

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BYOD

Support of your own supplied Telstra devices.

Benefits

mobile managed service benefits

 

How do imei's Mobile Management Solutions help your business?

imei’s simplified, modular mobile device management solutions offer flexible service options tailored to your enterprise mobility needs.

  •  Simplified, modular mobile management solutions offer flexible service options
  • Support for a wide range of mobile devices
  • Cost savings and transparency through efficient mobile management solutions
  • Pro-active service reporting and optimisation recommendations
  • Secure anytime, anywhere access to corporate data
  • Exceptional user experience
  • Best practice lifecycle management of device fleet
  • Helps you manage and optimise costs associated with enterprise mobility
Contact us to find out more

imei Mobile Management Blogs

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Why Managed Mobility Should Be Part of Your Business Continuity Plan

How making managed mobility a part of your business continuity plan greatly reduces the risk of downtime or disruption to your services.
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How UEM Simplifies Endpoint Management

imei can help you plan and execute a UEM implementation to optimise managing hundreds of smartphones, computers, and laptops.
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Why More Companies are Trusting Device Lifecycle Management Services to De-risk Digital Transformation Projects

Trust device lifecycle management services to ease the complexity of managing devices in your network and make your mobile environment more secure.

imei Mobile Management Case Studies

metcash cs

Taking ownership of the mobile device fleet

Metcash
cca

Creating a highly responsive support desk and orchestrating mobile device lifecycle management

Coca Cola Europacific Partners Australia
nrl-1

Standardising support for its mobile estate

National Rugby League

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Head Office: Level 4, 18 Aquatic Drive, Frenchs Forest, NSW 2086
Queensland: 260 Queen St, Brisbane, QLD 4000
Western Australia: 152 St Georges Terrace, Perth, WA 6000
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