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imei Service
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imei Service

imei Service includes our service and support offerings: helpdesk, managed services, professional services and simplified, standardised support services.

imei Service is imei’s trained, certified, accredited support and service engineers working with our processes and systems to provide you and your users with outstanding technical support.

imei Service components are already included with imei Lifecycle mobile fleet management solutions and with imei Unicoms unified communications solutions.

Other imei Service modules can be added to existing services or engaged on a project basis.

With a high customer satisfaction rating as measured by > +80 Net Promoter Score (NPS) and issues resolved within seven minutes on average, our imei Service solutions and team keeps your people connected as efficiently as possible.

Helpdesk

Helpdesk

imei Helpdesk services are delivered via a dedicated Australia-based contact centre in northern Sydney, staffed with knowledgeable, enthusiastic and passionate Customer Support experts.

imei Helpdesk is included as part of the imei Lifecycle solution for mobile device fleet management and is available as an optional module on other imei solutions.

Managed Support Services

Managed Support Services

imei Managed Support Services are arranged around support priority – designated as Level 1, Level 2, Level 3 and MACs (Move, Add, Change requests).  The imei support services are governed by agreed Service Level Agreements (SLAs) which are measured on every support ticket, and reported to our clients monthly. Support offerings are via helpdesk, remote access and onsite depending on the level of support required.

imei Managed Support Services are included with imei Lifecycle and Unicoms solutions and can be added as optional inclusions with other imei solutions.

Professional Services

Professional Services

imei Professional Services include project management, design consulting services, commercial analysis for business case and/or tender creation and other communications-specific professional services. 

imei Professional services can be tailored to suit your needs and are quoted and priced on a time and materials basis.

Structured Services

Structured Services

imei has several structured, defined services available for specific applications such as site communications audits, documenting network diagrams and training programs: for both administrative users and for end-users. 

imei Structured Services are fixed price engagements dependent on project size and scope.

Software Assurance

Software Assurance

imei Software Assurance services are included as part of imei Unicoms solutions and form part of the ‘future-proofing’ of your communications installation – keeping your software up to the latest revision for security enhancements, functionality, new features and backward compatibility.

Hardware Repair and Replacement

Hardware Repair and Replacement

imei Hardware repair and replacement management services make it easy and efficient to get your people connected and back up-and-running when a device fault or breakage has occurred.  We work with authorised, certified and accredited repair providers, or depending on warranty conditions will arrange replacement and/or temporary loan devices or hardware as appropriate, with fats turnaround times.

imei Hardware Repair and Replacement services are included with imei Lifecycle and imei Unicom solutions and may be available and included or optional inclusions for other imei solutions.

imei Service Track Record

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