How Do Unified Communication Services Improve Customer Experience?
Poor communication is one of the most consistent sources of customer frustration. Long response times, being transferred...
Read moreAbout imei
Who we are
imei is an Australian owned communications technology partner helping enterprise and government organisations design, deploy and manage secure, intelligent and resilient communications environments.
For more than 25 years, imei has evolved alongside our customers, from mobile fleet management to today’s converged ecosystem spanning mobility, unified communications, data networks, cybersecurity and mission critical connectivity.
We simplify complexity, reduce risk and support modern ways of working through integrated services, proven platforms and local expertise.
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Whole-of-Business Converged Communications Solutions
imei brings together strategy, technology and managed services to deliver communications solutions that support operational resilience, workforce productivity and long term scalability.
Our services span:
- Enterprise mobility and endpoint lifecycle management
- Unified Communications and Contact Centres
- Secure data and network services
- Mission critical and resilient connectivity
- Ongoing managed services, support and optimisation
Comprehensive and Best-in-Class Technology Partnerships
imei works with leading carriers and global technology vendors including Telstra, Microsoft, Apple, Mitel, Aryaka, Cradlepoint and Starlink, delivering enterprise grade solutions with no compromise on performance, availability or security.
imei is a member of GEMA - the Global Enterprise Mobility Alliance - which allows us to provide mobile management services in over 120 countries.
Customer Experience Comes First
Customer service is central to everything we do.
We actively measure satisfaction, capture feedback and continuously improve — resulting in a Net Promoter Score consistently above +80 and long term partnerships with many of Australia’s largest organisations.
Quality, Security and Governance
imei is certified to ISO 9001 for Quality Management and ISO 27001 for Information Security Management, providing customers with confidence that our services are delivered through robust governance, secure processes and a commitment to continual improvement.
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Understand
Assess current environments, risks and future needs
Design
Architect fit for purpose, resilient solutions
Deploy
Implement with precision and minimal disruption
Manage
Provide lifecycle management, support and optimisation
Protect
Reduce security, compliance and cost risk
Support
Deliver responsive, local, expert service
Our Mission:
To become a trusted adviser and the ‘provider of choice’ for dependable, scalable converged communications solutions for enterprise.
Mobile Management
Technical competencies in mobile operating systems: iOS, Android and legacy OS; mobile device management platforms such as Airwatch, Ivanti Neurons for UEM, Citrix and others.
Responsive Customer Support
165,000+ devices under management; 90,000+ Service Desk cases p.a; 62,000+ Service Desk inbound calls; Sydney-based contact centre; 72% of calls answered in less than 5 secs.
Network Design
Modern unified communications rely on fast, reliable networks. imei provides secure high-performance WAN, LAN, and Wi-Fi networks.
Connectivity Management
Robust, cost-effective and secure mobile, voice and data services and commercial management that are agile allowing your business to operate at its peak.
Contact Centre Experts
Contact centre design and technology, including workflow, call recording, call-jacking, multi-channel communications management and comprehensive reporting tailored to your organisation needs.
ISO 27001
ISO 27001 certified, demonstrating our commitment to protecting customer information through internationally recognised security standards.
ISO9001
An International set of Quality Management System (QMS) standards that demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.
Telstra Platinum+ Partner
imei is recognised with the highest accreditation level offered by Australia’s largest carrier.
Telstra Global Partner
imei is recognised as Telstra Global Partner allowing us to deliver and simplify enterprise mobility management for customers with international mobile fleets.
Australian Cyber Security Essential Eight
Telstra's highest Level (3) grading of partner endorsement for data security and privacy processes as assessed by CyberGRX, a global third-party cyber-risk management platform.
Platinum Training Accreditation
imei holds Platinum status in Telstra's Partner Accreditation Training program for all domains: Data, Mobility, UCC, Security, Project Professional Services
Android Enterprise Silver Partner
Enables imei to deliver more robust Android Device Management solutions.
Cradlepoint Authorized Partner
Allowing imei to support mobile or wireless edge network solutions. imei's engineers and sales delivery also hold certifications across their suite of training accreditations.
Mitel Gold Partner
Mitel recognises imei as a Gold Partner.
Business nbn™ Accredited Adviser
Accredited adviser to help ensure your migration to nbn™ network is as seamless as possible.
NSW Govt ICT Services Scheme
Allowing imei to deliver ICT projects to New South Wales LGAs and State Government departments.
Prince2 Certified
Ensures projects are managed and handled in a structured manner. Focusing on delivery, testing and sign off of deliverables at key intervals within your project.
Samsung Knox Recommended MSP
imei is recognised as a Samsung Knox recommended managed service provider with a proven track record of providing Knox managed services to mid-size businesses.
VIC Govt 'eServices Register'
Allowing imei to deliver ICT projects to Victorian LGAs and State Government departments.
Workspace ONE
imei is certified and recognised to deliver Workspace ONE unified endpoint management.
Tim Fussell
Founder and Chief Executive Officer
Kieran Kirkpatrick
Chief AI & Security Officer
Gavin Jones
Executive Director – Strategic Markets and Innovation
Angelo Lo Certo
Chief Marketing and Strategy Officer
Simon Hecquet
Sales Director
Kim James
Director of Customer Success and Supply Chain
Vivien Goh
Chief Financial Officer
Emanuela Wasinski
Head of Talent and Executive Services
Ready to simplify your communications?
Join the enterprises that trust imei to manage their mobile fleet, security, and communications.
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