Since its formation in 2000
Whole-of-Business Converged Communications Solutions
Our solutions range from mobile fleet management to cloud-delivered unified communications involving processes, services, hardware and software through to
Comprehensive and Best-in-Class Technologies
Unmatched Customer Satisfaction
imei's experience, expertise and tools help understand the performance state of an organisation's ICT infrastructure: its communications systems, network performance, capacity and utilisation, and the organisation's readiness for future expansion and/or deploying new technologies
The performance of any ICT infrastructure depends on how it has efficiently been designed. imei has the technical skills and network design expertise to optimise architecture for the organisation's needs, leveraging existing assets and investments, and extending it with new technologies.
Designing the right infrastructure requires precise implementation; engaging with business stakeholders, understanding how each group operates, identifying unique operational needs, focusing on the outcomes and continuous communications, and many others. We understand that the success of any communications solution lies with the acceptance and overall satisfaction of the end user.
With close to 20 years’ experience in managing mobile fleets for enterprise customers, we have developed a lifecycle approach to mobility management. Imei’s mobility management suite is a proprietary architecture of processes, systems, software tools and customer service protocols that can cover mobile devices from acquisition through staging, deployment, management, security, support and end-of-life/redeployment.
We help safeguard personal and organisation information in an increasingly mobile and data-breach-prone world. Partnering with state-of-the-art mobile security technology vendors, we can provide information about the users and uses of your mobile device fleet, help manage and control unauthorised access to company information. We can also provide security tools and audit trails on data access to help prevent breaches, hacking and theft.
imei’ philosophy is about superior customer service as part of our lifecycle approach. We continually measure our customers’ satisfaction levels and drive our efforts to improve. We work in partnership with the business to achieve common goals.
Technical competencies in mobile operating systems: iOS, Android and legacy OS; mobile device management platforms such as Airwatch, Mobile Iron, Citrix and others.
Expertise in mobile security policy design, compliance and management – including user access, Active Directory integration, Mobile Threat Management (MTM) and Mobile Device Management (MDM) platforms.
Design, build, deployment, monitoring and servicing of communications systems - from on-premise comms server through to cloud-based ‘as-a-service’ communications.
120,000 devices under management; 8,500+ ServiceDesk cases p.a; 25,600+ ServiceDesk inbound calls; Sydney-based contact centre; Calls answered in less than 5 secs; Net promoter Score (NPS) +80.
Modern unified communications rely on fast, reliable networks.
Robust, cost-effective and secure mobile, voice and data services and commercial management that are agile allowing your business to operate at its peak.
Contact centre design and technology, including workflow, call recording, call-jacking, multi-channel communications management and comprehensive reporting tailored to your organisation needs.
Chief Executive Officer
General Manager - Delivery
Executive Director of Unified Comms
Head of Finance
Head of Client Success
Head of Professional Services
Head of Talent & Quality Control