About imei

Who we are

imei is an Australian owned communications technology partner helping enterprise and government organisations design, deploy and manage secure, intelligent and resilient communications environments.

For more than 25 years, imei has evolved alongside our customers, from mobile fleet management to today’s converged ecosystem spanning mobility, unified communications, data networks, cybersecurity and mission critical connectivity.

We simplify complexity, reduce risk and support modern ways of working through integrated services, proven platforms and local expertise.

Whole-of-Business Converged Communications Solutions

imei brings together strategy, technology and managed services to deliver communications solutions that support operational resilience, workforce productivity and long term scalability.

Our services span:

Enterprise mobility and endpoint lifecycle management
Unified Communications and Contact Centres
Secure data and network services
Mission critical and resilient connectivity
Ongoing managed services, support and optimisation

Comprehensive and Best-in-Class Technology Partnerships

imei works with leading carriers and global technology vendors including Telstra, Microsoft, Apple, Mitel, Aryaka, Cradlepoint and Starlink, delivering enterprise grade solutions with no compromise on performance, availability or security.
imei is a member of GEMA - the Global Enterprise Mobility Alliance - which allows us to provide mobile management services in over 120 countries.

Customer Experience Comes First

Customer service is central to everything we do.

We actively measure satisfaction, capture feedback and continuously improve — resulting in a Net Promoter Score consistently above +80 and long term partnerships with many of Australia’s largest organisations.

Quality and Governance

imei is ISO 9001 certified and operates under structured quality and service management frameworks to ensure consistent delivery, compliance and continual improvement across every engagement.

Understand

Assess current environments, risks and future needs

Design

Architect fit for purpose, resilient solutions

Deploy

Implement with precision and minimal disruption

Manage

Provide lifecycle management, support and optimisation

Protect

Reduce security, compliance and cost risk

Support

Deliver responsive, local, expert service

Our Mission:

To become a trusted adviser and the ‘provider of choice’ for dependable, scalable converged communications solutions for enterprise.

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Mobile Management

Technical competencies in mobile operating systems: iOS, Android and legacy OS; mobile device management platforms such as Airwatch, Ivanti Neurons for UEM, Citrix and others.

Responsive Customer Support

165,000+ devices under management; 90,000+ Service Desk cases p.a; 62,000+ Service Desk inbound calls; Sydney-based contact centre; 72% of calls answered in less than 5 secs.

Network Design

Modern unified communications rely on fast, reliable networks. imei provides secure high-performance WAN, LAN, and Wi-Fi networks.

Connectivity Management

Robust, cost-effective and secure mobile, voice and data services and commercial management that are agile allowing your business to operate at its peak.

Contact Centre Experts

Contact centre design and technology, including workflow, call recording, call-jacking, multi-channel communications management and comprehensive reporting tailored to your organisation needs.

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Telstra Platinum+ Partner

imei is recognised with the highest accreditation level offered by Australia’s largest carrier.

Telstra Global Partner

imei is recognised as Telstra Global Partner allowing us to deliver and simplify enterprise mobility management for customers with international mobile fleets.

Australian Cyber Security Essential Eight

Telstra's highest Level (3) grading of partner endorsement for data security and privacy processes as assessed by CyberGRX, a global third-party cyber-risk management platform.

Platinum Training Accreditation

imei holds Platinum status in Telstra's Partner Accreditation Training program for all domains: Data, Mobility, UCC, Security, Project Professional Services

Android Enterprise Silver Partner

Enables imei to deliver more robust Android Device Management solutions.

Cradlepoint Authorized Partner

Allowing imei to support mobile or wireless edge network solutions. imei's engineers and sales delivery also hold certifications across their suite of training accreditations.

ISO9001

An International set of Quality Management System (QMS) standards that demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.

Mitel Gold Partner

Mitel recognises imei as a Gold Partner.

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Business nbn™ Accredited Adviser

Accredited adviser to help ensure your migration to nbn™ network is as seamless as possible.

NSW Govt ICT Services Scheme

Allowing imei to deliver ICT projects to New South Wales LGAs and State Government departments.

Prince2 Certified

Ensures projects are managed and handled in a structured manner. Focusing on delivery, testing and sign off of deliverables at key intervals within your project.

Samsung Knox Recommended MSP

imei is recognised as a Samsung Knox recommended managed service provider with a proven track record of providing Knox managed services to mid-size businesses.