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imei Lifecycle
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imei Mobile Device Management

Complete end-to-end mobile device management, including provisioning, staging, helpdesk, support, management and decommissioning to keep your people connected.

How can you reduce the cost and headache of managing your mobile device fleet?

Mobile Device Management of a few mobile device endpoints is relatively easy, managing hundreds of mobile devices can be complex, time-consuming, costly and inefficient. imei's experience in mobile device management for large mobile endpoint fleets – phones, tablets and other mobile devices – takes the complexity away and frees up time and resources to work on other business priorities.  Our Mobile Management Solutions provide end-to-end visibility and control over your mobile ecosystem, helping streamline operations and boost workforce productivity.

Over the years, we've developed proprietary mobile device management systems, processes, and training programs to help IT departments and end-users and IT departments manage mobile device fleet costs along with information security.

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LM_Device_Allocation

Device Allocation

  • New device allocation
  • Device activation
  • Asset registration
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LM_Network_Connectivity

Network Connectivity

  • SIM allocation & registration
  • Endpoint carrier activation
  • Network access and connectivity support
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LM_Staging

Staging

  • End user profile creation
  • Device enrolment & policy deployment
  • Device configuration, imaging, application & content deployment
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LM_Nationwide_Distribution

Nationwide Distribution

  • Next day delivery
  • Marine transit insurance
  • Track & trace with POD
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LM_Client Success

Client Success

  • Onshore Customer Services with +80 NPS
  • Service Delivery Management
  • Administrator, End-User and VIP Support
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LM_Repairs

Repairs

  • Warranty and non-warranty repairs
  • Loan device service
  • Hot-swap device service
LM_Security & Compliance
LM_Security & Compliance

Security & Compliance

  • Corporate access management – MDM/EMM
  • Device compliance management
  • Manage and execute agreed threat response actions
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LM_Decomissioning_And_Disposal

Decommissioning & Disposal

  • Carrier Service cancellation
  • Asset records updated
  • Secure and green disposal or buy-back
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LM_End_User_Services

End-User Services

  • Welcome kits
  • Onsite services
  • Training
Download the imei brochure here

Service Offering

mobile managed service tiers

Add On Modules

Customise your mobile device management plans to suit your business requirements.

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End-User Support

Decentralise the direct support of imei from your dedicated admin for all staff to gain access to imei support services directly.

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Mobile Device Management

End-to-end management of the MDM platforms.

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Mobile Threat Management 

Security and information policy compliance, remediation and support of devices against cyberattacks.

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Priority Service

Premium servicing of calls and cases and 24x7 Lost & Stolen support.

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Extended Hours Support (24*7)

imei can be available for your support requests 24hours a day, 7 days a week, 365 days a year.

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Telecoms Expense Manager

Insights, management and control over communications to drive productivity and reduce costs.

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Service Delivery Manager

Dedicated resource to proactively manage all aspects of service delivery.

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Hot Swap

Reduce downtime for your staff with a new device provided when theirs is in for repair.

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Buffer Stock

Reduce waiting time by having spare devices held by imei so they are ready to ship on request.

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BYOD

Support of your own supplied Telstra devices.

Benefits

mobile managed service benefits

 

How do imei's Mobile Management Solutions help your business?

imei’s simplified, modular mobile device management solutions offer flexible service options tailored to your enterprise mobility needs.

  •  Simplified, modular mobile management solutions offer flexible service options
  • Support for a wide range of mobile devices
  • Cost savings and transparency through efficient mobile management solutions
  • Pro-active service reporting and optimisation recommendations
  • Secure anytime, anywhere access to corporate data
  • Exceptional user experience
  • Best practice lifecycle management of device fleet
  • Helps you manage and optimise costs associated with enterprise mobility
Contact us to find out more

Mobile Device Management FAQs

What is mobile device management and why is it important for enterprises?

Mobile device management enables organisations to securely manage, monitor and control smartphones, tablets and laptops across the business. It improves security, compliance and visibility across all endpoints. imei delivers enterprise mobile device management solutions that help businesses protect sensitive data, enforce policies and maintain consistent control across increasingly complex mobile environments.

How do mobile device management services differ from managed mobility services?

Mobile device management services focus on securing and controlling devices through policies, applications and updates. Managed mobility services extend this by providing end-to-end oversight, including lifecycle management, provisioning, support and optimisation. imei offers both solutions, helping businesses move beyond basic device control to fully managed mobility environments that improve performance and reduce operational complexity.

Can managed mobility solutions reduce IT workload and operational costs?

Managed mobility solutions reduce IT workload by outsourcing device provisioning, updates, troubleshooting and lifecycle management. This allows internal teams to focus on strategic initiatives rather than day-to-day device management. By improving efficiency and reducing downtime, businesses can lower operational costs while maintaining secure, scalable and well-managed mobile environments across their organisation.

How does mobile device management support remote and hybrid workforces?

Mobile device management supports remote and hybrid workforces by enabling secure configuration, monitoring and control of devices from any location. IT teams can enforce policies, manage applications and ensure data security without relying on physical access. imei helps organisations implement mobile device management solutions that maintain productivity while ensuring consistent security across distributed teams.

How do managed mobility services improve the employee experience?

Managed mobility services improve the employee experience by streamlining device provisioning, support and issue resolution. Employees receive pre-configured devices, faster troubleshooting and consistent performance across applications and systems. imei delivers managed mobility services that reduce downtime, improve usability and ensure employees can stay connected and productive wherever they are working.

What is the difference between managed mobility solutions and in-house device management?

Managed mobility solutions provide a fully outsourced approach, covering lifecycle management, monitoring, support and optimisation of devices. In-house device management relies on internal IT teams to handle these responsibilities. By partnering with providers like imei, organisations can reduce resource strain, improve service quality and gain access to specialised expertise across their mobility environment.

Can managed mobility services scale as an organisation grows?

Yes, managed mobility services are designed to scale alongside business growth, supporting new users, devices and locations as requirements evolve. These services ensure consistent policies, security and performance across expanding environments. imei provides scalable mobility solutions that allow organisations to grow confidently while maintaining control, visibility and efficiency across their entire device ecosystem.

What is device lifecycle management and why is it important?

Device lifecycle management covers the full process from device provisioning and deployment to maintenance, upgrades and retirement. It ensures devices remain secure, compliant and cost-effective throughout their lifespan. imei delivers device lifecycle management as part of its managed mobility services, helping organisations optimise performance, reduce waste and maintain strong enterprise device management across all devices.

How does device provisioning improve mobile device management efficiency?

Device provisioning ensures devices are configured, secured and ready for use before reaching employees. This includes applying device management policies, installing applications and enabling remote device management capabilities. imei streamlines device provisioning within its mobile device management services, helping businesses reduce setup time, improve consistency and ensure all devices meet enterprise mobile device management standards from day one.

 

imei Mobile Management Blogs

How making managed mobility a part of your business continuity plan greatly reduces the risk of downtime or disruption to your services.
imei can help you plan and execute a UEM implementation to optimise managing hundreds of smartphones, computers, and laptops.
Trust device lifecycle management services to ease the complexity of managing devices in your network and make your mobile environment more secure.

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