imei Mobile Management

imei provides complete lifecycle management for mobile devices and services, from procurement and staging to support, security and secure decommissioning.

Designed for large, distributed workforces, our mobile management services reduce cost, complexity and risk while improving the end‑user experience.

Device provisioning, staging and enrolment

SIM, plan and carrier management

Secure configuration and compliance

Nationwide logistics and distribution

End user, admin and VIP support

Repairs, swaps and lifecycle disposal

Full visibility across your mobile ecosystem

Improved security and compliance

Reduced operational overhead

Business Benefits_Predictable Costs & Reporting

Predictable costs and reporting

Business Benefits_Productivity & Satisfaction

Better workforce productivity and satisfaction

For the User

Direct access to real-time expert support
Support for a wide range of mobile devices
Exceptional user experience
Secure anytime, anywhere access to corporate data
Seamless on-boarding Consistent approach and processes

For the IT Manager

Simple, modular framework to build up services as required
Best practice lifecycle management of device fleet
Pro-active service reporting and optimisation recommendations
Reduce the burden on internal IT and free up resource other projects
Access to industry experts to optimise and plan new initiatives
Industry leading support and service

For the CIO / CFO

Cost savings and transparency
Combine industry leading support with Australia’s best mobile network
Helps you manage and optimise costs associated with enterprise mobility
Frees your staff from integration and management complexities so they can focus on their business and high-value projects
Standardised pricing structures and support processes
High degree of flexibility to maintain the right support when your business needs change

imei Connect

imei Lifecycle

imei Lifecycle Pro

Device Procurement and Distribution
Network Connectivity
Warranty Repairs
Intelligence Dashboard Standard*
Helpdesk
Self-Service Reporting
Plan Cancellation

imei Connect +

Device Staging & Support
Hot-Swap Device Management
Non-Warranty Repairs
Fleet Location Management
Intelligence Dashboard Advanced
Service Delivery Management
Reverse Logistics

imei Lifecycle +

Buffer Stock Management
Priority Service
- Enhanced SLT’s
- Priority phone and case support
imei Lifecycle Fund
Device Buy-Back Management

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End-User Support

Decentralise the direct support of imei from your dedicated admin for all staff to gain access to imei support services directly.

Mobile Device Management

End-to-end management of the MDM platforms.

Mobile Threat Management

Security and information policy compliance, remediation and support of devices against cyberattacks.

Telecoms Expense Manager

Insights, management and control over communications to drive productivity and reduce costs.

Service Delivery Manager

Dedicated resource to proactively manage all aspects of service delivery.

Hot Swap

Reduce downtime for your staff with a new device provided when theirs is in for repair.

Buffer Stock

Reduce waiting time by having spare devices held by imei so they are ready to ship on request.

BYOD

Support of your own supplied Telstra devices.

Priority Service

Premium servicing of calls and cases and 24x7 Lost & Stolen support.

Extended Hours Support (24*7)

imei can be available for your support requests 24hours a day, 7 days a week, 365 days a year.

Move beyond device management

Mobile Device Management is just the starting point.

With imei, you can extend control across your entire communications environment, from mobile fleets and networks through to security, insights and user experience.

Our integrated approach helps reduce complexity, improve visibility and deliver better outcomes across IT, finance and operations.

Mobile device management enables organisations to securely manage, monitor and control smartphones, tablets and laptops across the business. It improves security, compliance and visibility across all endpoints. imei delivers enterprise mobile device management solutions that help businesses protect sensitive data, enforce policies and maintain consistent control across increasingly complex mobile environments.

Mobile device management services focus on securing and controlling devices through policies, applications and updates. Managed mobility services extend this by providing end-to-end oversight, including lifecycle management, provisioning, support and optimisation. imei offers both solutions, helping businesses move beyond basic device control to fully managed mobility environments that improve performance and reduce operational complexity.

Managed mobility solutions reduce IT workload by outsourcing device provisioning, updates, troubleshooting and lifecycle management. This allows internal teams to focus on strategic initiatives rather than day-to-day device management. By improving efficiency and reducing downtime, businesses can lower operational costs while maintaining secure, scalable and well-managed mobile environments across their organisation.

Mobile device management supports remote and hybrid workforces by enabling secure configuration, monitoring and control of devices from any location. IT teams can enforce policies, manage applications and ensure data security without relying on physical access. imei helps organisations implement mobile device management solutions that maintain productivity while ensuring consistent security across distributed teams.

Managed mobility services improve the employee experience by streamlining device provisioning, support and issue resolution. Employees receive pre-configured devices, faster troubleshooting and consistent performance across applications and systems. imei delivers managed mobility services that reduce downtime, improve usability and ensure employees can stay connected and productive wherever they are working.

Managed mobility solutions provide a fully outsourced approach, covering lifecycle management, monitoring, support and optimisation of devices. In-house device management relies on internal IT teams to handle these responsibilities. By partnering with providers like imei, organisations can reduce resource strain, improve service quality and gain access to specialised expertise across their mobility environment.

Yes, managed mobility services are designed to scale alongside business growth, supporting new users, devices and locations as requirements evolve. These services ensure consistent policies, security and performance across expanding environments. imei provides scalable mobility solutions that allow organisations to grow confidently while maintaining control, visibility and efficiency across their entire device ecosystem.

Device lifecycle management covers the full process from device provisioning and deployment to maintenance, upgrades and retirement. It ensures devices remain secure, compliant and cost-effective throughout their lifespan. imei delivers device lifecycle management as part of its managed mobility services, helping organisations optimise performance, reduce waste and maintain strong enterprise device management across all devices.

Device provisioning ensures devices are configured, secured and ready for use before reaching employees. This includes applying device management policies, installing applications and enabling remote device management capabilities. imei streamlines device provisioning within its mobile device management services, helping businesses reduce setup time, improve consistency and ensure all devices meet enterprise mobile device management standards from day one.