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imei Worldwide Managed Mobility Services

imei provides Enterprise Managed Mobility anywhere in Australia and extends that service capability to over 100 countries worldwide.

Scroll to find out more about how we can deliver mobile managed services to your overseas work force.

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Worldwide mobility services for the deployment, support, and management of a global mobile workforce.

WHY WORLDWIDE MANAGED SERVICES

imei can provide scalable, flexible and structured mobile managed services, delivered locally to over 100 countries.

imei international mobile management services and solutions are based on imei's Lifecyle Management solutions - which deliver efficiencies and cost savings to over 150 imei customers in Australia - and are delivered by experienced, trusted and capable GEMA partners locally in each country.

The services are delivered in-country to the imei Statement of Work which is agreed and managed in Australia.

imei is the Australasia member of GEMA, a global enterprise management organisation headquartered in Switzerland, and we can enable mobility services in over 100 countries and provide end-user support to international mobile fleets from our Australian-based service and call centres.

So, if your organisation has an international footprint and wants to simplify mobility management, imei offers a singular point-of-contact approach to managing your mobile fleet here and overseas. Our team offers centralised mobility device supply, staging, and managed services, all via a single point of contact.

Call us for more information or to discuss how we can help your organisation streamline management of mobile communications across borders, and save money.

 imei World Map

 

BENEFITS

Benefits of a global single view

Centralised decision-making, local delivery
One set of policies, profiles and procurement processes for all locations
Standardised mobility management supply, staging, and managed services
One point of contact with multi-lingual service desk
Single view reporting capabilities for your international operations
WORLDWIDE SERVICES

What can be delivered globally

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In-country Carrier Connectivity
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Device Enrolment and Management
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End-user Support
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Expense Management
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Device Procurement and Distribution
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Device Lifecycle Management
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Device Compliance and Security
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Service Delivery Management
GLOBAL ENTERPRISE MANAGED MOBILITY SERVICES

GEMA

 
imei is the Australia partner member of GEMA, a global enterprise managed mobility services organisation, with reach across more than 100 countries. imei works with its global customers to define an agreed scope of engagement and, via GEMA, can ensure that the scope is consistently delivered across all geographies.
 
GEMA licensees provide consistently high operational performance, exceeding SLAs for areas such as device staging, time frames met for new orders or break/fix replacements, and quick initiation of repair work by Level 2 or Level 3 technicians.
 
imei has been a part of GEMA since 2018. This partnership enables the team at imei to support our clients’ changing business needs and continue to offer support to our Australian customers.
 
Gartner Magic Quadrant
GEMA recognised by Gartner within the Managed Mobility Service Provider (MMSP) Magic Quadrant.
 
GEMA placed in the quadrant as a ‘Visionaries’ provider with strong:
  • Solution offering
  • Global footprint
  • SLA performance
  • Globally diversified licensing model
 
 
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GLOBAL COMMUNICATIONS

One global service. Complete visibility and control.

 
Managing mobile services across countries is only part of the challenge. Organisations also need visibility, security and cost control across their entire communications environment.
 
imei Worldwide Managed Services integrates with:
 
imei 360_icon
imei 360
Gain a single view of services, usage and spend, with real-time dashboards and reporting.
Learn more
imei Intelligence
imei Intelligence
Identify cost-saving opportunities, usage trends and performance issues across your international mobile fleet.
Learn more
imei Secure
imei Secure
Extend enterprise-grade mobile security policies across all regions, ensuring consistent protection of users, devices and data.
Learn more
imei Service_orange
imei Managed Services
Access Australian-based governance combined with local support teams and multi-language service desks for consistent global service delivery.
Learn more
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imei Network Protect
Secure connectivity between global offices, users and cloud platforms with integrated network and security architecture.
Learn more
Together, these capabilities provide a complete, integrated approach to managing, securing and optimising your global communications environment.

Why organisations choose imei for global mobility

  • Delivery across 100+ countries via GEMA partners
  • Centralised governance with local execution
  • Proven model for standardising global mobility services
  • Single point of accountability for devices, carriers and support
  • Consistent service delivery aligned to SLAs
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FAQ

Frequently Asked Questions

Managing mobile services globally requires a balance of central control and local delivery.

imei Worldwide Managed Mobility Services enables organisations to:

  • Centralise governance, reporting and vendor management
  • Deliver services locally in over 100 countries through trusted partners

  • Standardise processes for device management, support and procurement

Businesses can standardise mobile policies globally by implementing a centralised governance model combined with local execution.

imei supports this by:

  • Applying consistent policies, profiles and processes across all locations
  • Delivering services in-country to meet local regulatory and operational requirements

  • Maintaining central oversight of compliance, usage and performance

Managing multiple mobile carriers across countries can be complex and time-consuming.

imei simplifies this process by:

  • Acting as a single point of contact for global mobility services
  • Managing carrier relationships and service delivery across regions

  • Providing consolidated reporting and visibility

Visibility across global mobile usage and spend is critical for effective management and cost control.

imei provides:

  • Centralised reporting across all countries and services
  • A single view of devices, usage and costs

  • Insights to support cost optimisation and decision-making

Global mobility management addresses several common challenges, including:

  • Lack of visibility across international services
  • Inconsistent support and service delivery
  • Multiple vendors and contracts across regions
  • Difficulty enforcing policies and compliance

imei resolves these challenges through a centralised service model with local delivery, improving control, efficiency and user experience.

Worldwide managed mobility services are ideal for organisations with:

  • Operations across multiple countries
  • Distributed or mobile workforces
  • Complex device, carrier or support requirements

They are particularly valuable for enterprise organisations that need consistent service delivery, visibility and control across global operations.

imei ensures consistent service delivery by combining:

  • Centralised governance and service management
  • Standardised processes and service levels
  • Local delivery through the Global Enterprise Mobility Alliance (GEMA)

imei delivers a wide range of managed mobility services globally, including:

  • Device procurement and distribution
  • Device enrolment and lifecycle management
  • End-user support and service desk
  • Expense management and reporting
  • Carrier connectivity and service delivery management

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