hanrob pet hotels 2

Upgrading technology to increase bandwidth without disrupting the business

As the most recommended professional pet services provider in Australia, when Hanrob Pet Hotels upgraded its Telstra MPLS data network, the company chose imei managed services to orchestrate the transition and minimise disruption to its business operations.


Contending with low occupancy rates due to restricted travel during the time of COVID-19, Hanrob made the decision to move its technology communications infrastructure in the cloud. The company wanted to simplify its technology landscape and reduce ongoing costs.


Needing to increase its bandwidth in readiness for the transition to the cloud, it was essential to minimise risk to the business during the transition. Hanrob’s network needed to operate as normal, allowing the company to operate at full speed in terms of accepting orders and bookings, and providing connectivity to owners of pets in its hotels.


To reduce ongoing recurring costs, increase bandwidth, and maintain a very high level of network reliability, including incorporating back-up routes for business continuance, Hanrob had made the decision to move away from Telstra. The company had experienced limited contact, account management and slow responsiveness.


imei convinced Hanrob there was another way and showed the company how to maximise the value of its investment in Telstra services. Impressed with imei’s NPS, Hanrob agreed to stay with Telstra using imei as its managed services partner. In this way, imei provides knowledgeable insights and proactive recommendations and is always responsive to service requests on the Telstra network.


imei upgraded the MPLS network, including 4G backup connectivity and refreshed routers, readying the business to take advantage of SD-WAN when all its applications are housed in the cloud. This move has doubled Hanrob’s bandwidth availability and reduced the company’s recurring costs by 25%. And all without disruption to service or connectivity.

About Hanrob Pet Hotels

Setting high standards in pet boarding, dog training and day care in Australia for more than 35 years, Hanrob Pet Hotels is a nationally recognised and accredited education provider in animal services, handling, training, and pet first aid. With six modern sites across Australia, the company provides quality care for both dogs and cats while their owners are away.

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