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lendlease
lendlease

Simplifying the construct of mobile plans

Leading international property and infrastructure group Lendlease was intent on empowering its talented people to work wherever and whenever. To get there, the company took advantage of imei Service managed services offering, to better support its talented people while giving administrators more control to optimise efficiencies and reduce costs.

 

Endpoints: 8,000+

Challenge

Having acquired a number of businesses, Lendlease found itself with disparate mobile device fleets and accounts. These were costly and inefficient to manage and left Lendlease’s people with sub optimal support. To enhance end user support, and take advantage of its scale, the company needed to streamline its mobile device fleet management. This called for simplifying the construct of mobile plans to reduce costs, increasing the level of support to end users, and enabling greater visibility and control for the IT team.

Solution

Telstra and imei joined forces to implement a new simplified mobile plan which delivered greater data allowances and cost reductions. The hub of the plan was built around the imei Service offering. This included the provision of outstanding technical support from imei’s accredited support and service engineers to provide end user support for carrier and device on a 24/7 basis. The solution also provided access to: 

  • A buffer stock of hardware managed by imei to reduce instances of hardware delays caused by stock unavailability 
  • Telstra Mobile Ordering and Management (MOaM) self-serve procurement portal
  • Data alerts through the Mobile Data Usage Meter allowing administrators to view an estimate of current mobile data usage and charges

Outcome

With imei providing a superior level of support, Lendlease now has optimal support for its people, keeping them connected and productive wherever they are. For administrators, by simplifying the mobile plan construct, Lendlease has reduced costs, while providing greater visibility and control of its mobile fleet. The solution also readies Lendlease to manage Jasper services when required.

About Lendlease

Headquartered in Sydney, leading international property and infrastructure group Lendlease has operations in Australia, Asia, Europe and the Americas. Employing approximately 13,000 people, the company creates places that inspire and enrich the lives of people around the world. In Australia, Lendlease is behind many landmark projects including Barangaroo and the NorthConnex project in Sydney, and the East West Link, and refurbishment of the Rod Laver arena in Melbourne.

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