Technology Partnerships

imei delivers integrated communications and technology solutions powered by Australia's leading telecommunications carrier, Telstra, and a carefully selected ecosystem of global technology partners. From cloud communications and contact centres to mobility, security and collaboration platforms, we bring together the best technologies under one managed service model. Rather than dealing with multiple vendors, contracts and support teams, customers benefit from a single trusted partner, one point of accountability and a seamless technology experience backed by imei.

Telstra, Australia’s largest telco builds and operates telecommunications networks and markets enterprise voice, mobile, data and internet access, as well as other information and entertainment services and products. imei is a Platinum+ Partner.

Telstra Channel Partner

Apple iPhone and iPads have become key enabling devices for mobilising enterprise workforces, powered by integration with enterprise information systems and supplemented by enterprise app stores and security technologies.

Apple Website

Android mobile operating systems in enterprise mobile devices provide a fast, secure and flexible platform for integrating enterprise information. imei is an accredited Silver Partner.

Android Website

Assurant is a global technology company, offering recommerce solutions to help make the mobile industry sustainable. They utilise their networks to trade in, upgrade, recycle and sell devices through various corporate, retail and wholesale channels locally and globally.

Assurant Website

As telecommunications adapts to new realities, demands and business models, Alcatel-Lucent - the globally trusted partner of service providers, enterprises and government - is delivering the bold innovation our customers who need to stay ahead in the marketplace. Alcatel-Lucent are a leader in mobile, fixed-access, IP and optics technologies, applications and services.

Alcatel-Lucent Website

AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for delivering unified communications, contact centers, and hosted business services, whether in the cloud or on premises.

AudioCodes Website

imei is a Microsoft Solutions Partner with proven capability to deploy and support Microsoft Operator Connect, enabling seamless voice integration within Microsoft Teams, and access to Microsoft Enablement, Technical presales and deployment services, Product Licenses, and Technical support.

Microsoft Website

Mitel is a market leader for voice, video and data convergence over broadband networks. With a focus on the user experience, the company delivers advanced communications solutions that are easily customised for individual business needs. Mitel solutions extend from intuitive desktop appliances and applications through to Applications and Services Gateways that enable business process integration and enhancement. imei is a Gold Mitel partner.

Mitel Website

Poly create beautifully designed and engineered audio and video products that let you be seen and heard with incredible clarity, wherever you work. Backed by the software, artificial intelligence, analytics and insights to take you far beyond mere connectivity.

Poly Website

Cloud Collaboration-TIPT is a unified communications solution that allows you to converge voice, video and data on one network. A scalable solution which can integrate with your current equipment, while being a fully managed cloud service.

Aryaka delivers a fully managed, cloud-first SD-WAN solution that combines high-performance networking with built-in security. With a global private network and integrated SASE capabilities, Aryaka enables agile, secure access to cloud and on-prem applications—ideal for distributed enterprises seeking simplicity, speed, and scalability.

Aryaka Website

Cisco Meraki, the industry leader in cloud-managed IT, creates the simplest, most powerful solutions helping everyone from small businesses to global enterprises save time and money. Meraki technology, managed from an intuitive, feature-rich interface, enables organisations to rapidly roll out digital initiatives, delivering real business value. Their current portfolio, extensible with open APIs, includes wireless, cellular gateways, switching, security, SD-WAN, intelligent network insights, endpoint management, and smart cameras.

Cisco Meraki Website

Ericsson Enterprise Wireless (formerly Cradlepoint) is a global leader in cloud‑managed wireless WAN and 5G connectivity solutions, enabling organisations to securely connect sites, vehicles and IoT devices, anywhere. With a strong heritage in 4G and a clear focus on enterprise 5G and zero trust networking, Ericsson supports thousands of organisations worldwide across industries including retail, financial services, healthcare, transport and the public sector.

Ericsson Website

The Fortinet Security Fabric platform provides true integration and automation across an organisation’s security infrastructure, delivering unparalleled protection and visibility to every network segment, device, and appliance, whether virtual, in the cloud, or on-premises.

Fortinet Website

Hewlett-Packard (HP) is a leader in server, SAN storage, business desktop PCs, business laptops, network switching equipment, backup devices, printers and multi-function devices to our clients. HP has an excellent track-record and reputation for delivering highly reliable, robust and feature rich IT equipment for more than 25 years.

HP Website

NBN Co was established in 2009 to design, build and operate Australia’s wholesale broadband access network. business nbn™ provides choice, flexibility and network reliability with a range of business-grade wholesale solutions that are designed to help meet the needs of Australian businesses.

NBN Website

VeloCloud’s cloud-delivered SD-WAN enables enterprises to securely support application growth, network agility, and simplified branch and end-point implementations while delivering high-performance, reliable access to cloud services, private data centers and SaaS-based enterprise applications. With VeloCloud cloud-delivered SD-WAN, service providers can increase revenue and service innovation by delivering elastic transport, performance for cloud applications and a software-defined edge that can orchestrate multiple services to meet customer needs.

Velocloud Website

imei TECHNOLOGIES

Omnichannel Contact Centre

imei Cloud Contact Centre (iCCC) combines leading Microsoft Teams-certified technologies to help organisations deliver seamless omni-channel customer experiences. By integrating contact centre functionality, AI-powered analytics, call recording and CRM connectivity into a single managed solution, imei provides a modern platform for customer engagement backed by one trusted provider.

CC4Teams is a Microsoft-certified, Teams-native contact centre platform that enables organisations to manage voice, email, web chat and digital customer interactions from a single interface. With advanced call routing, reporting, CRM integration and AI capabilities, CC4Teams helps businesses improve customer experience while empowering agents to work more efficiently.

CC4Teams Website

Roger365 is an enterprise-grade omni-channel contact centre designed specifically for Microsoft Teams. Bringing together voice, email, web chat, SMS and social channels in a single agent experience, Roger365 enhances customer engagement, streamlines operations and supports scalable growth with powerful automation, analytics and AI-driven capabilities.

Roger365 Website

CallCabinet delivers cloud-based call recording, compliance and conversation intelligence for modern contact centres. Featuring AI-powered transcription, sentiment analysis, keyword monitoring and automated compliance controls, CallCabinet helps organisations gain valuable customer insights, improve quality assurance and meet regulatory requirements with confidence.

CallCabinet Website

Red Cactus is a powerful CRM integration platform that connects contact centre interactions with over 200 CRM and business applications. By presenting real-time customer information, automating workflows and enabling intelligent screen pop-ups, Red Cactus helps agents deliver faster, more personalised customer experiences while improving operational efficiency.

Red Cactus Website

Citrix application virtualisation software allows Windows applications to be accessed via individual devices from a shared server or cloud-delivered system.

Citrix Website

Dubber is the world’s leading Unified Call Recording Solution - a cloud-based service providing secure, enterprise-grade call recording, directly from the Telstra network, allowing you to record calls from fixed lines, mobiles, and IP connections through your Telstra TIPT, Liberate, SIP and Microsoft Teams services.

Dubber Website

Ivanti provides management and security software for mobile apps, content and devices; an application that allows ITS to remotely manage and configure your ITS-tagged mobile phones and tablets. ITS can also manage compliance with security policies to reduce the risk of accidental or improper disclosure of data to anyone.

Ivanti Website

Jamf is a complete Apple management solution for deploying and managing Apple devices. Jamf products offer highly effective endpoint security. Mobile Threat Defense protects against all endpoint threat vectors from device vulnerabilities, to malicious or risky apps, as well as detection of MITM attacks.

Jamf Website

Kaseya provides integrated suites of solutions that address monitoring, management, security, cloud, continuity and more.

Kaseya Website

Microsoft Intune provides mobile device and app management controls that let employees work with the devices and apps they choose while protecting your company information.

Microsoft Intune Website

Omnissa Workspace ONE technology enables you to support every endpoint and every user from a single management console and helps ensure enterprise security at every layer. Workspace ONE enhances mobile productivity by allowing employees to connect and work anytime, anywhere, on any device they choose.

Omnissa Website

Phosphorus Cybersecurity® offers a proactive CPS Protection Platform for IoT, OT, and IoMT security management. Phosphorus Unified xIoT Security Management Platform ensures comprehensive security by discovering risks, hardening systems, and providing continuous monitoring across all industry sectors.

Phosphorus Website

Samsung Knox, renowned for its robust security features, provides a comprehensive suite of tools designed to protect business data and ensure seamless device management. As a Samsung Knox Recommended MSP, imei will continue to offer unparalleled security solutions, empowering businesses to operate with confidence.

Samsung Website

imei work with Zimperium solutions to offer real-time, on-device mobile security and antivirus - detecting and protecting against mobile cyber attacks using innovative technology, explicitly designed for mobile threat defense.

Zimperium Website

imei works with Zscaler to deliver secure, seamless access to applications and data, anywhere, anytime. With Zscaler’s cloud-native Zero Trust platform, your organisation gains stronger protection against cyber threats, simplified security management, and improved performance for a hybrid workforce. The result: reduced risk, faster connectivity, and peace of mind as you scale securely in the cloud.

Zscaler Website