As Healthe Care work to improve both operational efficiency and end-user experience, finding the right partner to streamline mobile device fleet management was a key consideration.
imei Lifecycle including MDM and carrier services provided the reliable solution, while imei’s high customer satisfaction rating has resulted in happier end-users.
Healthe Care were looking to outsource mobility services to a competent partner.
Key components of the mobility services required were ease of deployment and support of Mobile Device Management (MDM) to secure their mobile assets and streamline device onboarding; end-user mobile phones and tablets.
imei Lifecycle and Connect services have been deployed across the Healthe Care mobile device fleet which include End-user Support for MDM management through an Australia-based contact centre hosted in northern Sydney, Mobile device allocation and distribution service, and fast support for carrier services such as Adds, Moves and Changes (MACs).
As a result of deploying imei Lifecycle – mobile device lifecycle management services – Healthe Care now has improved support for end users to keep them connected and productive, faster SLAs in closing support tickets, greater support in maintaining and managing their mobility assets.