Mission Australia, a leading national charity, needed to manage a large and complex mobile fleet across diverse services and locations. The organisation faced challenges with internal productivity, manual processes, and limited insights into mobile usage and costs.

The organisation required a trusted partner to deliver proactive mobile management, streamline support processes, and provide actionable insights to optimise account maintenance and reduce administrative burden.

imei delivered a comprehensive managed mobility solution, including a dedicated Service Delivery Manager, regular data analysis, and proactive recommendations. The partnership enabled Mission Australia to move from reactive to proactive mobile management, freeing up internal resources and ensuring optimal account performance.

Mission Australia now benefits from improved productivity, greater visibility and control over its mobile fleet, and a partnership that supports ongoing growth and service delivery. The imei solution has enabled the organisation to focus more on its core mission of helping vulnerable Australians.

Mission Australia is a national Christian charity that has been helping vulnerable Australians move towards independence for over 160 years. The organisation provides a wide range of community services, including homelessness support, family and children’s services, employment, and mental health programs.