CC4Teams transforms Microsoft Teams into a fully managed, enterprise-grade contact centre, delivering seamless customer engagement, intelligent routing, and real-time insights, all within a familiar interface.
Unlock the full power of Microsoft Teams for customer contact. CC4Teams is certified by Microsoft and built on the Microsoft Extend model, ensuring a seamless experience for agents, supervisors, and IT.
Advanced IVR, skills-based routing, and live dashboards give you total control and visibility. Optimise resources, monitor performance, and enhance customer satisfaction with actionable insights.
Empower your team with intuitive controls, interaction coaching (whisper, listen-in, barge-in), and wrap-up workflows. Supervisors manage queues, agent status, and reporting, all in real time.
Tailor CC4Teams to your business needs. Integrate with existing platforms, port numbers, and scale on demand, without the headaches. Plus, connect seamlessly with CRM and ERP systems to leverage customer data and history, enabling more personalised service and better outcomes.
Go beyond online/offline status to include specific agent activities such as wrap-up time or training, giving supervisors full visibility and control.
Combine voice, email, WhatsApp, and webchat into a true omni-channel contact centre, while also managing chat and social media from one unified platform. Deliver a seamless experience across every customer touchpoint.
Built for organisations of any size, CC4Teams offers flexible deployment, robust compliance (ISO 27001 certified), and enterprise-grade security.
Include policy-compliant call recording to meet compliance, dispute resolution, and support training needs. Powered by an AI engine, CC4Teams intelligently transcribes calls and makes it easy to search and retrieve the recordings you need, fast.
Get comprehensive reports and compliance recording across Teams and CC4Teams users. Maintain business continuity and operational resilience with disaster recovery options.
Requirement: High-volume call handling, advanced queue management, real-time analytics, and multi-skill routing.
CC4Teams Solution: Omnichannel support, intelligent IVR, supervisor controls (whisper, barge-in), and detailed reporting for performance optimisation.
Requirement: Privacy and security (HIPAA, ISO), rapid response, multi-channel patient engagement, and escalation workflows.
CC4Teams Solution: Secure communications, omnichannel patient contact (voice, email, chat), and customisable workflows for urgent cases.
Requirement: Citizen engagement, accessibility, compliance, and transparent reporting.
CC4Teams Solution: Omnichannel contact (voice, email, chat), real-time analytics, compliance recording, and easy integration with government systems.
Requirement: Regulatory compliance, secure call recording, customer authentication, and audit trails.
CC4Teams Solution: Policy-compliant recording, ISO 27001 certification, secure data handling, and integration with CRM for customer verification.
Requirement: Remote workforce support, reliable communications in challenging environments, and incident management.
CC4Teams Solution: Cloud-hosted platform for remote access, mobile device compatibility, and robust call routing for emergency response.
Requirement: Fast response to customer enquiries, multi-channel support, and integration with booking or POS systems.
CC4Teams Solution: Unified agent desktop for calls, emails, and chats; flexible integration options; and real-time dashboards for service quality.
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