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Case Studies_20

References

Mobility

coca-cola-amatil-logo_

Creating a highly responsive support desk and orchestrating mobile device lifecycle management

Coca-Cola Amatil (CCA) engaged imei to create a highly responsive support desk from its local contact centre in Australia and carry out critical mobile device lifecycle management tasks.

 

Recent feedback from CCA:

Acted with urgency. Communicated progress. Solved the problem.
One Amatil IT

 

ericsson-logo_-1

Enabling managed budgetary control of telecom expenses

Ericsson Australia took advantage of Telecom Expense Management from imei to gain strong control over its telecom spending.

Harding Miller

Managing 360 endpoints across Australia from a single platform

imei leveraged the Telstra Mobile Workspace platform for the Harding Miller Education Foundation (HMEF) 

 

Recent feedback from HMEF:

You have been very good with communication and helping me with my laptop issues.

Khawlah

 

You were clear and easy to understand. You were also really helpful in fixing my laptop.
Heidi

 

healthecare-logo

Improved Support for Mobile End-Users

imei Lifecycle including MDM and carrier services provided a reliable solution, while imei’s high customer satisfaction rating has resulted in happier end-users.

 

Recent feedback from Healthe Care:

Having knowledgeable with great customer service in Naomi and Cameron achieved a much better understanding of the phone issues.
Rachel

Supported customer with all the assistance to resolve issues and provided a great customer experience.
Naresh

 

Hewlett_Packard_Enterprise_logo_

Providing carrier support services to end users

Demonstrating potential savings of $1 million to HPE over a two-year period, imei Service was built into Telstra’s early recontract with HPE.

 

Recent feedback from HPE:

The customer rep was so nice to me, and helped me through a stressful situation. I really appreciate the calmness and helpful info she provided.
Joel

imei executes like clockwork
Grant

 

 

lendlease

Simplifying the construct of mobile plans

Leading international property and infrastructure group Lendlease was intent on empowering its talented people to work wherever and whenever. To get there, the company took advantage of imei Service managed services offering, while giving administrators more control to optimise efficiencies and reduce costs.

 

 

metcash-logo

Taking ownership of the mobile device fleet

Metcash joined forces with imei and leveraged imei Lifecycle for complete end-to-end management of its mobile devices.

 

Recent feedback from Metcash:

Call was answered promptly, the customer service rep was clear in directions and the solution provided in a timely manner.
Guy

 

Quick response with knowledgeable specialist.
Andrew

 

 

nrl logo

Standardising support for its mobile estate

The NRL rolled out imei Connect as a managed service, including end user support to optimise the speed, capacity, and cost of data connectivity, optimise mobile plans for each user, and shore-up high-speed enterprise-grade Internet.

 

Recent feedback from NRL:

Above and beyond to get the services working. Great work team.
Maurice

Cameron was extremely helpful in explaining and guiding me through the processes of fixing my phone.
Conan

 

The_Star_Logo

Providing visibility of spend at an end user level

Star relies on imei Service to keep the company’s devices secure and those operating in kiosk mode in the casinos, up and running 24/7.

 

Recent feedback from The Star:

Speedy responses to email feedback and quick completion of the request. Couldn't do better.
Robert

 

Fast, helpful, friendly service and achieved everything I was hoping for in a much faster time than i anticipated. Very thorough to ensure everything was how I wanted it.
Scott

 

Unified Communications

dulux-logo

Staying in Contact Across the Group

As the Dulux Group added sites and staff, imei provided expertise to overcome the challenges of maintaining reliable contact and common communications systems.

 

hanrob pet hotels logo_

Transitioning to the cloud with minimal risk

Hanrob Pet Hotels chose imei for the ongoing management and support of their Telstra services. Upgrading their MPLS Network to include 4G connectivity, refreshing their routers and preparing for SD-WAN in the near future. This allowed the organisation to move everything to the cloud, reducing their downtime risks and increasing their bandwidth to enable more stable services to their clients.

healius_logo-darkblue_rgb_

Standardised, scalable, flexible solution

With the need to update their legacy infrastructure, consolidate their technologies and improve their downtime, Healius partnered with imei and Telstra to design, stage, configure and deploy connectivity of TIPT to their 1,000+ extensions across 75 sites nationwide. 

HNELHD Logo_

Empowered With Choice

Hunter New England Health (HNE Health) needed to bring their communications server up-to-date. imei provided specialised design and technology expertise to improve both reliability and service, while saving operating costs to be deployed elsewhere.

 

Sydney Trains Logo_

Local Support and Expertise

Sydney Trains were looking for a better standard of service and support for their multi-channel communications platform. imei’s customer focus and expertise in Mitel technology provided a significantly improved level of service for staff and users.

 

Twilight logo

Reliable Communications, Lower Costs and Better Care for Residents

Twilight Aged Care needed to improve the reliability and speed of the network between their five residences and provide better Wi-Fi coverage for their carers and residents while reducing operating costs.

imei Unicoms and Network solutions delivered this.

 

Victoria Racing Club_

Adding Redundancy

The Victorian Racing Club’s communication system was in need of reliability and protection. imei deployed a modern system with multiple hosting servers providing built-in redundancy while running on some of VRC’s existing infrastructure to save costs.

 

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