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Mission-Critical Communications

When communications can't fail
Hybrid communications and contact centre solutions designed for mission-critical industries.

We keep you connected
to your world.

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imei keeps enterprises connected with intelligent mobile management and unified communications solutions.


imei's
 
mobility management expertise, technology integration experience and strong end-user-focus provides you with a powerful single provider of communications solutions. 

 

 

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Our Solutions

Our business solutions range from mobile endpoint fleet management to cloud-delivered unified communications involving processes, services, hardware and software through to high performance networks, carriage and connectivity, and beyond helpdesk, support and training.

imei Lifecycle

Mobile Management


imei Lifecycle
is the complete end-to-end management of mobile devices and endpoints, including provisioning, staging, helpdesk, support, management and decommissioning to keep your people connected.

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Data & IP Networks

 

imei Network efficiently designs and deploys WAN, LAN, Wi-Fi networks for single and multiple work and remote locations to keep your offices connected and your systems up and running.

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imei Unicoms

Unified Communications

imei UCaaS provides secure unified communications for mobile, voice, messaging, collaboration and remote working to keep your people working together effectively.

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Mobile Data Security

 

imei Secure provides enterprise mobile data and user authorisation management helps secure your confidential data and protect user privacy.

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imei Intelligence

Communications Health Check

imei Intelligence reveals the current effectiveness of your mobile device fleet and network infrastructure for voice and data to help you control costs and reduce security risks.

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Professional & Managed Services

imei Services supports Managed Services, Professional Services and Support Service programs - simplified, standardised support to keep everything running smoothly.

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imei 360

 

imei 360 is a powerful portal that gives your business complete visibility and control over mobile devices, services, and costs - all in one place.

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imei Worldwide MS

Worldwide Managed Services

imei Worldwide Managed Services streamlines and supports global mobile operations, delivering consistent visibility, control, and expert support across every region.

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imei IoT

imei IoT Protect

 

imei IoT Protect is a fully managed xIoT security service that gives businesses complete visibility, control, and protection over connected devices across their network.

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Simplify Global Mobility

Managing mobile operations across multiple countries doesn’t have to be complex. imei’s Worldwide Managed Services deliver a unified approach to enterprise mobility, streamlining operations, enhancing visibility, and supporting end users globally, all from a single point of contact.

With expert local support and international reach, we help you stay connected and in control, wherever your teams are.

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Global Best Practice NPS Result . . .
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Endpoints Under Management p.a.
165,000
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Customer Satisfaction Surveys Issued p.a.
90,000
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Service Desk Inbound Calls p.a.
Self Services Support Requests p.a.
11,000
10,000
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Service Desk Cases p.a.
90,000

Trusted by

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Here's what our customers are saying about us

So fast. Request to transfer mobile  services completed in under 2 hours.  No one else can perform these  activities as fast as imei.

Sean from Rio Tinto Limited

Rio Tinto

With the new imei 360 Portal, managing orders, requesting new services, making changes, and enabling roaming has never been easier. The process is fast, intuitive, and hassle-free. imei continues to be one of the most reliable and responsive vendors we work with. Thank you to the imei team for your consistent support and outstanding service!

Alvin from Allied Pinnacle

allied pinnacle

A big shout out to imei for always being so helpful and resolving issues quickly, it's really appreciated. 

It speaks volumes that I don't need to raise any issues in our monthly meeting, and it has been another great year with imei. 

Ben from Toyota Finance Group

toyota finance

Today rang about swapping my e-sim to a new handset and wait time to talk to a real human was mere seconds and the whole process to change over was done in less than 20 or so mins and that was waiting for the email with the new e-sim to arrive. Cannot be happier with this level of service provided by imei. You guys ROCK! Others in your industry should stand up and take note.

James from Dow Chemical (Australia) Pty Ltd

Dow Chemicals

I have never had to worry about any requests I have thrown at imei as they have always been dealt with in a fast professional way with a lot of communication which helps me to be put at ease. Thank you so much.

Libby from Accenture Australia

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On-going communication/updates and speedy response. The operator that I spoke to, was able to assist me on the spot - This was GREAT! Thanks, imei Support.

IT Service Desk at Lend Lease Corporation

Lendlease

Friendly representative, great customer service, detailed and easily understandable explanations, helpful advice.

QLD Rail ICT Service Desk Representative

qld rail

Fast, helpful, friendly service and achieved everything I was hoping for in a much faster time than I anticipated. Very thorough to ensure everything was how I wanted it.

Scott from The Star Entertainment Group

The Star

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