As communications technologies evolved, Microsoft sought to transition from its existing Telstra Calling for Office 365 (TCO365) platform to a modern voice architecture that reduced complexity, streamlined administration, and aligned with its cloud-first collaboration strategy.
Microsoft required a seamless migration to a Teams-native calling solution that would improve operational efficiency, simplify voice management, and provide a scalable platform to support future communications needs. The solution needed to minimise disruption while maintaining enterprise-grade reliability and user experience.
imei delivered a migration to Microsoft Operator Connect, enabling PSTN calling directly within Microsoft Teams via Telstra Adaptive Collaboration.
The transition removed legacy complexity, simplified voice administration, and provided a modern cloud-based communications environment.
imei also assumed responsibility for the ongoing management and support of Microsoft Teams voice services.
Microsoft now benefits from a streamlined, Teams-native voice platform that is easier to manage, more scalable, and aligned with modern workplace collaboration.
The migration reduced operational complexity, improved reliability, and established a future-ready communications foundation designed to support evolving business requirements.
Microsoft is a global technology leader that develops software, cloud services, devices, and AI-powered solutions used by organisations worldwide. Through platforms including Microsoft 365, Azure, Teams, and Copilot, Microsoft empowers people and organisations to achieve more through technology.
