Customer Service Specialist

About the role

Working in a welcoming, energetic team you will be delivering a quality customer experience via email, phone & live chat. No two calls are the same but you will ensure all customers:

• Are supported in the latest technology for mobile and unified communications
• Deliver exceptional customer service that ensures we are constantly maintaining world leading NPS results
• Provide 1st level service & support
• Ensure that our customers are always kept connected
• Work closely with Telstra and other major tech vendors
• Maximise their time connected with basic troubleshooting
• Use the tools, knowledge and training to deliver imei's products in the most effective way possible.

In addition, the candidate will be looked upon favourably (however, this is NOT essential) if they have had some experience in 1st level IT support  in a helpdesk environment with some or all of the following attributes:

• Excellent troubleshooting / problem-solving skills with the ability to multi task and learn new technology quickly
• Experience supporting mobile devices across various operating system and hardware configurations e.g. iOS, Android, BB etc.
• Understanding of networking principals and experience troubleshooting connectivity issues
• Experience with supporting an IT environment across various hardware, services and applications

More important is a great attitude, excellent communication skills and the ability to quickly master new operating systems.

Benefits and perks

imei is passionate about rewarding production and you will have the opportunity to earn a monthly bonus based on customer feedback, accuracy of information and the level of support you provide. 

Through thorough training of our tools, knowledge of our products and our processes and procedures, the right person will have the opportunity for internal career growth following our pathways system. 

If this sounds like something you will thrive and excel in, apply now!