Mission-Critical Communications
When communications can't fail
Hybrid communications and contact centre solutions designed for mission-critical industries.
Secure Communications
End to End.
Secure access, visibility, and control across enterprise communications.
See and secure every
connected device.
Fully managed, agentless IoT security, visibility, remediation, and
ongoing management.
ongoing management.
Simplify enterprise voice with Microsoft Operator Connect.
Transform Microsoft Teams into a secure, enterprise-grade phone system, integrating PSTN calling without on-premises infrastructure.
Expertly managed communications
End to end.
From strategy and architecture to deployment and 24/7 support, imei’s Managed and Professional Services take the complexity out of enterprise communications.
+ 86
Global best practice NPS
172 k+
Endpoints managed p.a.
98 %+
Customer satisfaction
105 k+
Service desk cases p.a.
Trusted by Industry Leaders
We partner with some of the world's most innovative organizations to deliver exceptional results.
Whole-of-business communications partner
We design, deploy, and manage your entire communications stack to keep your people connected and productive.
Australian support
100% local accountability and onshore managed services for fast, reliable technical resolution.
Best-in-class partnerships
Strategic alignments with Telstra, GEMA, and Phosphorus to deliver premium enterprise solutions.
Customer satisfaction focus
Consistently maintaining a world-class Net Promoter Score (NPS) of over +80 for more than 10 consecutive years.
I appreciate how promptly issues are addressed and how effectively updates are communicated within a reasonable timeframe. This level of responsiveness is always valued.
Fastest Request to tender mobile services completed in under 2 hours. No one else can perform these activities at that speed.
So fast. Request to transfer mobile services completed in under 2 hours. No one else can perform these activities as fast as imei.
With the new imei 360 Portal, managing orders, requesting new services, making changes, and enabling roaming has never been easier. The process is fast, intuitive, and hassle-free. imei continues to be one of the most reliable and responsive vendors we work with. Thank you to the imei team for your consistent support and outstanding service!
A big shout out to imei for always being so helpful and resolving issues quickly, it's really appreciated. It speaks volumes that I don't need to raise any issues in our monthly meeting, and it has been another great year with imei.
Customer experience you can measure, and feel.
From day-to-day support to long-term managed services, we focus on delivering consistently excellent outcomes.
Reduce risk.
Improve resilience.
Simplify operations.
Engage imei for a practical conversation about strengthening your
communications, security posture and operational efficiency.
