Customer Service Specialist

About the role

Working in a welcoming, energetic team you will be delivering a quality customer experience via email, phone & live chat. No two calls are the same but you will ensure all customers:

• Are supported in the latest technology for mobile and unified communications
• Deliver exceptional customer service that ensures we are constantly maintaining world leading NPS results
• Provide 1st level service & support
• Ensure that our customers are always kept connected
• Work closely with Telstra and other major tech vendors
• Maximise their time connected with basic troubleshooting
• Use the tools, knowledge and training to deliver imei's products in the most effective way possible.

This role includes a variety of other responsibilities such as:

• Perform administrative duties and provide support to all departments
• Maintain effective communication channels with all departments
• Maintain relevant, accurate and accessible records of all activities

imei is passionate about rewarding its people and you will have the opportunity to earn a company bonus when the company reaches its yearly financial goals.

About you

Attributes & competencies that we are looking for:

• Excellent communication and interpersonal skills
• Problem solving and analytical skills with the ability to work through issues
• A 'can do' attitude
• Can work in a fast paced, fun environment

Benefits and perks

• Free café quality coffee, monthly free lunches and a great social scene
• Great Career Progression Opportunities through our proven Pathways structure where your pay increases as you learn more and more!!
• Many opportunities to earn more in the role with shift allowance available too!
• Close to Sydney's amazing beaches such as Manly and Dee Why and it's restaurants and café's
• Free onsite parking
• Anytime Fitness on ground level
• Lots of free healthy snacks and fresh fruit

If this sounds like something you will thrive and excel in, apply now!