As a global mining leader, Rio Tinto needed to manage a large, complex mobile device fleet across diverse operations, while ensuring robust security and minimising internal IT workload.

They required a trusted partner to deliver seamless mobile management, integrate with internal IT teams, and maintain consistently high service standards, including rapid support and proactive account maintenance.

imei provided comprehensive managed mobility services, including a dedicated service desk that integrated with Rio Tinto’s IT team, proactive support, and ongoing optimisation of mobile operations. imei’s approach focused on delivering measurable value and maintaining a high Net Promoter Score (NPS) throughout the partnership.

Rio Tinto benefited from reduced internal workload, improved business security, and increased productivity. The partnership delivered consistently high satisfaction, with imei achieving an NPS of +86 and providing additional support and cost savings for Rio Tinto’s operations.

Rio Tinto is a leading global mining and materials company, operating in more than 35 countries. The company produces essential materials such as iron ore, aluminium, copper, and minerals, supporting industries and communities worldwide with a strong focus on sustainability and innovation.