Queensland Rail operates within a highly regulated, safety‑critical environment, requiring strict control over mobile devices used across its workforce. Managing shared devices while maintaining security, compliance, and consistent service delivery presented ongoing operational complexity.

The organisation required a robust MDM platform to enforce security policies, manage compliance, integrate with existing enterprise systems, and support approximately 300 shared devices through a centrally governed service model.

imei designed, implemented, and continues to support a custom Workspace ONE UEM MDM environment for Queensland Rail.

The solution includes tailored organisational group structures, policy enforcement, certificate‑based authentication, and ongoing service delivery management. imei also provides end‑user support for shared devices, ensuring frontline staff receive timely assistance while maintaining platform stability and compliance. 

Built with flexibility in mind, the platform is scalable and adaptable, with room for growth to accommodate additional devices and evolving use cases as operational requirements change.

Queensland Rail benefits from improved visibility, stronger security, and consistent management of shared mobile devices across its network.

With imei providing ongoing end‑user support, frontline staff receive timely assistance when issues arise, reducing disruption and improving device uptime.

The managed MDM platform reduces internal administration overhead while ensuring devices remain compliant, supported, and fit for purpose in a safety‑critical operating environment.

Queensland Rail is a Queensland Government‑owned organisation responsible for operating and maintaining one of Australia’s largest rail networks, delivering safe, reliable passenger and freight services that connect communities across the state.