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Support Engineer - Unified Communications

We are looking for an adaptable and solutions focused support engineer. An excellent communicator with a friendly demeanor to join our unified communications support team.

About the role

Due to the varied nature of this role, you'll be adaptable and solutions focused with a make it happen attitude. Because this role involves help desk support, you will also be an excellent communicator with a friendly demeanour and a focus on customer satisfaction.

 

Essential Skills

  • Experience in telecommunications/UC support, TAC or NOC environments.
  • Alcatel and Mitel experience highly regarded.
  • Well organized with the ability to multi task.
  • A grade customer service.
  • Call flow design, configuration, implementation and support.
  • Experience with VoIP telephony, SIP trunks, moves, adds, changes, fault isolation and resolution.
  • Experience with signaling protocols such as SIP and RTP.
  • Project delivery, UC platform and end point deployment experience.
  • Data / Networking / Wifi experience (CCNA or equivalent desired)

 

Responsibilities

  • Provide technical support to imei's client's across TAC and project delivery – both remotely and on site.
  • Represent the Professional Services team from an exemplary customer service capacity.
  • Provide pre-sales assistance to our Sales team (designing and quoting).
  • Implementation and support of UC hardware and software configuration.

 

Benefits and Perks

  • Free café quality coffee, monthly lunches and massages and a great social scene
  • Great Career Progression Opportunities
  • Close to Sydney's amazing beaches such as Manly and Dee Why and it's restaurants and café's
  • Free onsite parking
  • Flexible working arrangements

 

The role will occasionally require travel for onsite support across ANZ. You will also be required to undergo a Police and Working with Children Check as part of our client requirements. This is a mandatory requirement of the role. 

If this sounds like the perfect opportunity for you APPLY NOW! 

Support Engineer
Job details:
  • Reference #SEUC041901
  • Posted on 2 April 2019
  • Location Frenchs Forest, Sydney
  • Expertise Data, Networking, Wi-Fi, VoIP
  • Work Type Full Time

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