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Service Delivery Manager

We are looking for a passionate Service Delivery Manager who is results driven and keen to learn to help us deliver best in breed security, intelligent, communication and management solutions to some of Australia's largest organisations maintaining, nurturing and developing relationships.

About the business

www.imei.com.auare looking for a passionate Service Delivery Manager who is results driven and keen to learn to help us deliver best in breed security, intelligent, communication and management solutions to some of Australia's largest organisations maintaining, nurturing and developing relationships.

 

About the role

imei is looking for Customer Service experts who are passionate about delivering exceptional outcomes for their customers.

Working in a welcoming, energetic team as a Service Delivery Manager you will be responsible for a portfolio of Corporate Clients. You are comfortable and confident in meeting face to face with Clients, 3rd Parties and internal stakeholders. Have a "can do" attitude and are passionate about delivering exceptional service.

 

Benefits and perks

  • Flexible working arrangements  
  • An open culture that thrives on new initiatives and ideas 
  • Free café quality coffee, monthly lunches, company events, quarterly staff awards and a great social scene
  • Close to Sydney's amazing beaches such as Manly and Dee Why and it's restaurants and cafe's

 

Skills and experience

  • Can support the latest technology for mobile and unified communications

  • Compilation of monthly account reports and conducting monthly account meetings with customers

  • Advising the Customer Support team of any new customers or changes to customer processes

  • Delivering exceptional customer service to all customers through agreed end to end processes and procedures

  • Understanding customer requirements and anticipating and providing solutions to resolve customer requests and issues

  • Educating, supporting and providing guidance to customers to develop their understanding and knowledge of processes, systems and requirements

  • Keeping up to date with all new customer's coming on board and current customer processes and procedures, utilising imei's customer knowledge base

  • Maintain service delivery levels that ensure we are constantly maintaining world leading NPS results

  • Supporting Account Directors in reporting customer specific KPI's, communicating service initiatives and service improvements

  • Escalation point for service delivery issues and improvements

  • Work closely with Telstra and other major tech vendors

  • Use the tools, knowledge and training to deliver imei's products and services in the most effective way possible.

Service Delivery Manager
Job details:
  • Reference #SDM300621
  • Posted on 30 June 2021
  • Location Frenchs Forest, Sydney
  • Expertise Management
  • Work Type Full Time

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