Our quality objective is to meet or exceed our customer requirements and expectations in a proactive, professional and cost effective manner.
To achieve this objective, we will:
- Establish and maintain a Quality Management System in accordance with AS/NZS ISO 9001;
- Set objectives and targets to measure our performance and identify opportunities for improvement
- Provide adequate resources to continually review and improve our business process
- Encourage all our team to integrate quality management into the way we work and promote its application as a method for continual improvement within their area of responsibility;
- Actively seek performance feedback from our customers and address opportunities for improvement that are identified
Our commitment to quality is aimed to ensure we all understand and are competent in our roles, demonstrate a relentless commitment to the achievement of our objectives, and to provide quality products and services that consistently and reliably meet and preferably exceed the needs of our clients, all of which are fundamental to imei’s successful future.